CONTACT US

INFO@CORECLELAGREE.COM

440-688-1700

1491 COLUMBIA RD WESTLAKE, OH 44145

DOWNLOAD OUR APP

  • Instagram - White Circle
  • Facebook - White Circle
  • Twitter - White Circle

© 2017 CORE CLE. ALL RIGHTS RESERVED. 

POLICIES

MEGA-IMPORTANT POLICIES

  • Door locks promptly at the start of class. Please plan to arrive 10 minutes early.

  • Please remove all jewelry and piercings before class. These can damage our lovely Megaformers and might get wrapped up in the springs-it has happened before and it didn't turn out well! We strongly recommend leaving all valuables at home.

  • Grip socks are required, even if it’s your first time, for safety and sanitary reasons. Grip socks are available for purchase at the studio.

  • No cell phones on the Mega.

  • A valid credit card is required to be on file at all times, including situations when taking advantage of complimentary classes or promotional offers.

  • All classes must be prepaid to reserve a Mega (including private sessions). You must have class credits in your account to reserve a Mega. Classes will not be confirmed otherwise. 

  • Cancel 8 hours before class time to avoid late fee/loss of class.

  • All classes must be canceled online. Phone calls, texts, emails, and social media messages are not acceptable forms of canceling. You must sign into your Mindbody account to do so. Sorry, no exceptions!

  • You will be charged a late cancel fee if you switch your class reservation to another time on the same day.

  • Each Core CLE client requires his or her individual online account and class package. 

  • Be mindful of class expiration dates.

  • No glass bottles or food in the studio.

  • We reserve the right to cancel classes with less than 30% capacity. Students will be notified at least 3 hours before class. 

  • Instructors and classes are subject to change without notice. Please visit the class schedule for updates.

  • All sales are final. Classes are non-refundable, exchangeable or transferable.

 

STUDIO ETIQUETTE

  • Be on time

  • Be mindful of classes in session

  • No strong scents or lotions due to allergies

  • Silence your cell phones

  • No gum chewing during class

 
CANCELLATIONS

With only 10 spots available, our cancellation policy is the best way to give everyone an equal opportunity to sign up for class! All group classes require a 8 hour cancellation notice (please note varied cancellation timelines). Switching classes within 8 hours of the start of class will result in a late cancel fee for the originally scheduled class. Private sessions require a 24 hour cancellation notice. All classes must be canceled online. Phone calls, text, emails, and social media messages are not acceptable forms of canceling. You must sign into your Mindbody account to do so. If you need to cancel a reservation, log into MindBody go to My Info, click My Schedule and click Cancel next to the class time. All client's must agree to the cancellation policy in order to attend Core CLE. No exceptions.

         *For Unlimited/AutoPay Agreements:

No Show – $25

Late Cancel (within 8hrs) - $10

Late Cancel (within 2hrs) - $15

*For Class Pass/Recurring Agreements:

No Show - $15 & Loss of Class

Late Cancel (within 8hrs) - Loss of Class

Late Cancel (within 2hrs) - $10 and Loss of Class

*For Unlimited Intro:

No Show - $25

Late Cancel - $15

 

WAITLIST

If a class you would like to take is full, we highly recommend putting yourself on the waitlist. Registering for the waitlist is just like registering for a class. When scheduling, choose “Yes, Add me to the Waitlist”. You will be notified via email or text (depending on preferences you set in your profile) up to 8 hours prior to class if you’ve been moved from the waitlist and added to the class. To receive these alerts you must enable check boxes in your profile to accept notifications and reminders. It is your responsibility to manage your waitlist reservationOnce you are added to a class from the waitlist you are considered confirmed for that class and all cancellation and no-show policies apply. To check your waitlist status, log into MindBody, go to My Info, click My Schedule. If you’re in, it will say “waitlist unconfirmed”. Be aware that the 8 hour cancellation policy still applies. If your plans change, remove yourself from the waitlist. If you are added to the class and fail to remove yourself in time, your account will be charged the late cancel/no-show fee and/or incur loss of the class.

PAYMENT/FEES

A valid credit card is required to be on file at all times, including situations when taking advantage of our complimentary classes or promotional offers. Core CLE is not responsible for any bank overdraft fees that may occur from late cancel/no-show fees. Fees will be charged to the credit card on file automatically. Late cancel/no-show fees are subject to promotions. Accounts without a valid credit

card on file are subject to immediate suspension and cancellation of all future reservations.

 

PRIVATE CLASSES

Private sessions are 45-minutes and scheduled outside the normal studio class schedule.​ Contact us to schedule!

We require a 24-hour cancellation notice for all private classes or a $50 late-cancel/no-show fee will be charged.

SPECIAL DISCOUNTS

Military and First Responders

  • $25 drop-in

  • 10% off all class passes/agreements

Core CLE recognizes and appreciates the work and services all First Responders provide to the community. We welcome Law Enforcement as well as all active career and volunteer Firefighters, EMTs, Paramedics, and Search and Rescue Personnel, to take advantage of this discount. It's our way of saying thank you to those that keep us safe at home and on the road. This discount can

not be used in conjunction with any other promotions or deals.

 

Core CLE offers Corporate Memberships for groups of 5 or more. Please contact the studio for more details at info@coreclelagree.com.

 

All agreements receive 10% off retail items (excluding drinks and sale items).

GIFT CARDS

You can purchase gift cards online or in person at the studio. Select your gift amount, create a personal message, and choose a delivery date. Gift cards are sent via email and the recipient can activate the card immediately.

PHOTO AND VIDEO POLICY 

Your attendance in any Core CLE class implies consent to having your person captured in video or photography by either staff members or media sources. We reserve the right to use all resulting materials (photos, videos, and audio recordings), without restriction, in promotional materials, advertising, news articles, website content, social media and any other manner of marketing. If a member prefers not to have their image captured while participating in any Core CLE class, they reserve the right to advise staff prior to the beginning of their assigned class. Security cameras are always on and recording in real time.

Please be sure to understand all guidelines pertaining to our policies. You must complete a Waiver and Release prior to your first

class. We are thrilled to have you be a part of our ever-growing and supportive community. If you have any questions or concerns

never hesitate to contact us.

Thank you!